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Questions? We've Got Answers (and Jokes)

Collectively, our team has seen it all with 3D printing —broken it, stalled it, troubleshot it, swore at it (a little), had a close call, or asked the question that finally cracked the code on a 3D printing problem.

Below, we've started to list out our most commonly asked questions, building this resource bit by bit to help you avoid any future headaches with your 3D printer.

Got a specific question about a product or print? We’d love to hear it! Submit it below, and let’s get your issue solved—minus the swearing.

General Information

What does your company do?

Würth Additive Group specializes in industrial 3D printing and digital inventory solutions, aiming to enhance the resilience of your supply chain through additive manufacturing services, workshops, and financing options.

Where are you located?

Our headquarters are at 897 Airport Pkwy, Hangar F04, Greenwood, IN 46143, within the Indy South Greenwood Airport (HFY). Access is provided directly by a member of our team.

What industries/customers do you serve?

We serve a diverse range of industries, including manufacturing, energy, construction, transportation, heavy equipment, recreation, military, and agriculture.

How can I contact customer support?

You can reach us through our Contact Us page. We're happy to support your work with exploratory conversations, application reviews, or workshops.

Product or Service-Specific

What products or services do you offer?

We offer a comprehensive range of 3D printers, materials, accessories, and digital inventory solutions to support your additive manufacturing needs.

What materials or technologies do you use?

Our portfolio includes high-performance filaments, advanced resin solutions, and specialized metal powders, all meeting rigorous quality standards for various 3D printing technologies.

How do I choose the right product/service for my needs?

Our team of experts is available to guide you in selecting the most suitable products and services. Feel free to reach out through our Contact Us page for personalized assistance.

What are the technical specifications of your products?

Detailed technical specifications for each product are available on their respective product pages in our online store. If you need further information, please contact us.

Do you offer warranties or guarantees?

Warranty information varies by product. Please refer to the product descriptions or contact our support team for specific warranty details.

Can I request custom solutions?

Yes, we specialize in providing tailored additive manufacturing solutions to meet your unique requirements. Contact us to discuss your specific needs.

Ordering and Purchasing

How do I place an order?

Orders can be placed directly through our online store. For assistance, please contact our support team. If you are working with one of our 3D sales engineers, reach out to them directly to help speed up the ordering process for you and your organization.

What payment methods do you accept?

We accept various payment methods, including major credit cards and digital payment options. Specific payment options are listed during the checkout process.

Do you offer bulk discounts?

Yes! For information on bulk orders and potential discounts, please contact our sales team through our Contact Us page.

What is the lead time for delivery?

Delivery times vary depending on the product and shipping destination. Estimated delivery times are provided during the checkout process.

Can I modify or cancel my order after it’s been placed?

To modify or cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

Shipping and Delivery

What are your shipping options and costs?

Shipping options and costs are calculated at checkout based on the selected shipping method and destination.

Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information.

What should I do if my order is delayed or damaged?

If you experience any issues with your order, please contact our customer support team immediately for assistance.

What is your return/refund policy?

Our return and refund policies are outlined in our Terms of Service. Please review them for detailed information.

Materials to Machines: AM Maintenance

How often should I review my 3D printing machinery for upgrades or replacements?

We recommend reviewing your machinery annually to ensure it meets your production goals. Technological advancements in additive manufacturing can enhance efficiency, quality, and reliability, so it’s a good practice to evaluate if your current equipment aligns with your needs.

What factors should I consider when selecting materials for my 3D printing projects?

Key considerations include material properties (strength, flexibility, heat resistance), compatibility with your printer, and the intended application of the part. We’re happy to help you evaluate your options—contact us for guidance on materials that best fit your requirements.

How often should I assess my usage of materials and replenish stock?

For optimal operations, we suggest evaluating material usage quarterly. This helps you forecast demand, avoid downtime, and ensure consistent print quality. Monitoring frequently-used materials and maintaining a digital inventory can streamline this process.

Do you offer consultations to help me plan my material and machinery needs?

Yes! Our team is available to review your current setup and recommend solutions tailored to your production goals. Whether it’s material selection, inventory management, or machinery upgrades, we’re here to assist.

Product - Metal Powder

What are the most common metal powders used in additive manufacturing?

Common metal powders include stainless steels, tool steels, aluminum alloys, titanium alloys, cobalt-chrome, and nickel-based superalloys.

How are metal powders produced for additive manufacturing?

Metal powders are typically produced through atomization processes, where molten metal is broken into fine droplets that solidify into powder particles. Gas atomization is commonly used to produce spherical powders suitable for AM.

What particle size distribution is ideal for metal additive manufacturing?

The optimal particle size distribution depends on the specific AM process. For powder bed fusion techniques, particle sizes typically range from 15 to 45 microns to ensure good flowability and packing density.

Can metal powders be reused in additive manufacturing?

Yes, metal powders can often be reused; however, their properties may degrade after multiple uses due to factors like oxidation or contamination. Regular testing and quality control are essential to ensure powder performance remains within acceptable standards.

What safety precautions are necessary when handling metal powders?

Handling metal powders requires precautions to mitigate risks such as dust inhalation, fire, and explosion hazards. Measures include using appropriate personal protective equipment (PPE), ensuring proper ventilation, and implementing protocols to prevent static discharge.

How does powder morphology affect additive manufacturing?

Powder morphology, including particle shape and surface texture, significantly influences flowability and packing density. Spherical particles with smooth surfaces generally exhibit better flowability, leading to improved layer deposition and part quality.

What is the shelf life of metal powders for additive manufacturing?

When stored properly in sealed containers under controlled conditions, metal powders can remain stable for 1 to 5 years. Factors such as alloy composition and storage environment can influence shelf life.

Are there environmental concerns associated with metal powder production and use in AM?

Yes, environmental considerations include energy consumption during powder production and potential waste generation. Efforts are ongoing to enhance the sustainability of metal powder production and recycling in additive manufacturing.

We are looking forward to hearing from you!

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